Frequently
Asked Questions
LCPSTAT_3
Frequently
Asked Questions (Updated 2/20/2006)
LCPSTAT_3
1. What is the current
version of LCPSTAT software?
LCPSTAT_3 (version 3) was
released in January 2004. The prior version, LCPSTAT Lite 2.0 was
released in 1999.
2. Does LCPStat_3 include a
manual?
Yes. The manual is provided in PDF format.
3. Does TecSolutions accept
credit cards or offer a payment plan?
We accept MasterCard, Visa, American
Express, personal check. We also offer a payment plan.
4 payments: A single payment
each 30 days with 25% of fee due with each payment
4. Do I have to sign a
"License Renewal Agreement" each year?
No
5. What are the technical
support options for users of LCPStat_3?
The Technical Support options
are:
a. Pay on per-call basis (we
will request your credit card number) at a rate of $2 for each
minute phone call; $15 is the minimal cost of a technical support
call.
b. Purchase a Technical Support agreement
for a fee of $325 year
6. Do I have to purchase the
Technical Support Agreement?
No, the annual technical support agreement
is optional.
7. How do I contact
technical support?
Call 601.946.0646, or fax inquiries to
601.605.5812 for technical support. Email request can be sent to
LCPSTAT595@aol.com
8. What is the cost of
upgrading form LCPSTAT Lite version 2 (or prior versions) to
LCPSTAT_3?
The period for reduced cost for the upgrade expired on
December 31, 2005.
9. Is there a GUARANTEE with
LCPSTAT?
Yes. The user has 90 days to return the
product for a FULL refund.
10. Does LCPStat_3 have
reports for Medicare setaside?
Yes several report options are
offered.
11. Is software training
available?
Yes, training is available via the internet.
12. What is the per hour
cost of consultation by TecSolutions?
The cost is $125.00 per hour.
13. Can TecSolutions assist
with data transfer from an older case management program to
LCPSTAT_3?
Yes.